In order to bill insurance on behalf of our patients we require they produce the insurance policy and id/certificate numbers prior to or on the date of their dental visit.
Patients should read and get familiar with their insurance policy
Recall exam/hygiene frequency can change without notice or without the insurance company informing their clients. This sometimes results in an unexpected charge to the patient.
Be informed on annual and family maximums
Preauthorization's typically only go to the patient and we are available to decode the "language" to clarify coverage if the patient brings the preauth in to the office
New patient exams in most cases are covered only every 3 years so keep that in mind if you are transferring over from another office. This is also the case typically with Pan X-rays (often associated with wisdom teeth or orthodontics).
Fluoride is not always a covered procedure, please investigate your plan to know if this is a covered cost or not.
Patients should be aware of the percentage of coverage for Basic procedures (exams, fillings, cleanings, x-rays) as well as Major Procedures (crowns, bridges, implants).